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Please use this identifier to cite or link to this item: http://repository.psp.edu.my/xmlui/handle/123456789/53

Title: Mengkaji tahap keberkesanan piagam pelanggan di agensi awam: Jabatan Pengangkutan Jalan (JPJ) Seberang Jaya
Authors: Kogila Vani Gopal
Safiyah Abd Rahim
Zulianis Mohd Nor
Amirul Ashraf Rosli
Siti Nadiah Rostam
Keywords: Client's charter
Consumers -- Attitudes
Issue Date: 14-Sep-2014
Series/Report no.: ;1126
Description: Kajian ini dibuat untuk mendapatkan maklumbalas daripada pelanggan Jabatan Pengangkutan Jalan (JPJ) Seberang Jaya terhadap keseluruhan organisasi dari aspek kemesraan, kecekapan dan ketelusan.
URI: http://hdl.handle.net/123456789/53
Appears in Collections:Department of Commerce (FYP)

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